- Why should I shop at Crème…?
Novelty. Quality. Personalization. Our products are unique, fashion-forward works of art. Our novel handbags and scarves give consumers an exciting opportunity to refresh old outfits and escape the depths of the global recession by collecting accessories that will last season after season.
- How do I purchase a Crème item?
Shopping with Crème is a fun, easy, and reliable experience. Start by browsing our online collections. Add items to your cart and follow the on-screen instructions. Your total shipping charges are automatically computed when you check out. If we have the item(s) in-stock you will receive an instant order confirmation via e-mail. (How will you ensure this). Your item will be securely packed and shipped directly to you. We will only charge your credit card AFTER we have processed and shipped your item(s). Shipping and payment options vary depending on your location. Please note that quantities are limited and are subject to availability.
- What payment methods does Crème accept?
We graciously accept Visa, MasterCard and American Express.
- When will my order be processed and shipped?
Please allow 1 business day for your completed order to be processed and 2-5 (I think 3-7 is better) days for shipping. Orders received on Fridays and or Saturdays before 1pm CST will be shipped on Saturday and will be received no earlier than the following Monday. Orders received on Sunday will be processed and shipped on Monday of the same week. Our business hours of operation are Monday through Saturday 9:00am to 9:00pm, Eastern Standard Time.
- How will my Crème item be shipped?
We ship via either of the following carriers: USPS or Fedex Additional Charges may apply for Shipments to Alaska, Hawaii, and Puerto Rico. International Shipments will be directly charged to your Credit Card.
- Do I need to pay sales tax?
No.
- How do I cancel or change my order?
Due to the limited availability of our products, once you complete the checkout process you have 24 hours from the completion of your order to make changes. Please contact customer service at
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if you need to make a change to your order. We want to ensure that you receive your order as soon as possible, and therefore, cancellations made more than 24 hours after a purchase may impede our expedited service. We cannot honor requests after 24 hours; however, you are welcome to return the product(s) within 10 days. Special order products are not subject to cancellation and may not be returned.
- Can I make a purchase if I live outside the United States?
We welcome consumers from around the world. International shipping fees will be charged directly to your credit card.
- How do I contact a Crème Customer Care Specialist?
Please contact Crème via email at
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or call us at 866.996.5162
- What is the response time to an inquiry?
Our Customer Care Specialist will respond to your inquiry within 24 hours.
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